Terms of sale
Version effective as of January 1, 2026
Article 1 – Purpose and Scope
These General Terms and Conditions of Sale (hereinafter “GTC”) apply, without restriction or reservation, to all sales concluded by the company Aurore et Paul SAS – owner of the TEMYRIS brand, whose registered office is located at 229 rue Saint Honoré, 75001 Paris, registered with the Paris Trade and Companies Register under number 8352532 (hereinafter “the Seller”), with consumers and non-professional buyers (“the Customers” or “the Customer”) wishing to purchase the goods (“the Products”) offered for sale by the Seller on the website www.temyris.com (the “Website”) as well as in the Seller’s premises. The choice and purchase of a product are the sole responsibility of the Customer, who guarantees in particular that they have legal capacity. These Conditions apply to the exclusion of all other conditions, including those applicable to other sales channels. They apply to sales carried out on the Seller’s website. They may be supplemented by specific conditions stated on the Website prior to any transaction with the Customer. These General Terms and Conditions of Sale are accessible at any time on the Website and shall prevail, where applicable, over any other version or contradictory document. The Customer declares that they have read these General Terms and Conditions of Sale and have accepted them, notably by ticking the box provided for this purpose before initiating the online order procedure on the Website. Validation of the order by the Customer constitutes acceptance without restriction or reservation of these General Terms and Conditions of Sale. As these Terms may be subject to subsequent modifications, the version applicable to the Customer’s purchase is the one in force on the Website at the date of placing the order. In the event that customs duties or other local taxes, import duties, or state taxes become payable, they shall be borne solely by the Customer.
Article 2 – Orders
Online, the Customer selects on the Website the Products they wish to order as follows: the Customer creates a shopping cart by selecting the quantity of products they wish to purchase. Once the selection is completed, the Customer validates the cart and selects the payment method. Contractual information is presented in French and confirmed at the latest at the time the order is validated by the Customer. The registration of an order on the Seller’s website is completed when the Customer accepts these General Terms and Conditions of Sale by ticking the box provided for that purpose and validates their order. The Customer has the possibility to check the details of the order, its total price, and correct any errors before confirming acceptance (Article 1127-2 of the French Civil Code). This validation implies acceptance of all the General Terms and Conditions of Sale and constitutes proof of the sales contract. It is therefore the Customer’s responsibility to verify the accuracy of the order and to immediately report any error. The choice and purchase of a Product are the sole responsibility of the Customer. The photographs and graphics presented on the Website are not contractual and shall not engage the liability of the Seller. The Customer is required to refer to the description of each Product in order to know its properties, essential characteristics, and delivery times, as well as, where applicable, the minimum duration of a contract proposed in the event of continuous or periodic supply of goods. Product offers are valid within the limit of available stocks. The Products offered for sale are those appearing on www.temyris.com on the day of the order, within the limit of available stocks. Each Product is presented with the greatest care, with a precise description and faithful visuals. However, the Customer is advised to consult the description of each Product by clicking on the descriptive link. The Seller designs beauty objects in limited series, refillable and made in France, embodying ethical and sustainable luxury. Each product is hand-assembled by artisans, making each piece unique. These exceptional pieces are intended for personal use and may not be resold commercially without prior authorization. The sale of a Product shall only be considered final after the Seller has sent the Customer confirmation of acceptance of the order by email and after full payment of the price has been received. Once confirmed and accepted by the Seller, the order cannot be modified. Once confirmed and accepted by the Seller under the conditions described above, the order cannot be cancelled except in cases of the right of withdrawal or force majeure. The Seller reserves the right to refuse any order that appears abnormal, notably in cases where quantities or amounts are considered unusual. No minimum or maximum purchase amount is imposed. The Customer is invited to carefully review the summary of their order before validation. Once payment has been completed, the order can no longer be modified.
Article 3 – Prices
The Products offered by the Seller are supplied at the prices in force on the Website at the time the order is recorded by the Seller. Prices are expressed in Euros, excluding tax and including tax. The payment requested from the Customer corresponds to the total amount of the purchase, including these costs. An invoice is issued by the Seller and provided to the Customer upon delivery of the ordered Products. The price is payable in full on the day the order is placed by the Customer, using secure payment methods as follows: by bank card (Carte Bancaire, Visa, MasterCard). Payment data is exchanged in encrypted mode using a secure protocol. The Seller shall not be obliged to supply the ordered Products if the price has not been paid in full under the conditions indicated above. Payments made by the Customer shall only be considered final after the actual receipt of the amounts due by the Seller. Furthermore, the Seller reserves the right, in the event of non-compliance with the payment conditions above, to suspend or cancel the supply of the ordered Products and/or suspend the performance of its obligations.
Article 4 – Delivery
Products ordered by the Customer will be delivered in mainland France only, unless an exception is accepted by the Seller, within a maximum period of 45 days from the validation of the order by the Seller, to the address indicated by the Customer when placing the order. Delivery is constituted by the transfer to the Customer of the physical possession or control of the Product. Unless otherwise agreed by the parties or in the case of unavailability of one or more Products, the ordered Products will be delivered in a single shipment. The Seller undertakes to use its best efforts to deliver the Products within the time indicated above. However, these times are given for information only. If the ordered Products have not been delivered within 15 days after the indicative delivery date for any reason other than force majeure or the Customer’s fault, the sale may be cancelled at the written request of the Customer under the conditions set out in Articles L216-2, L216-3 and L241-4 of the French Consumer Code. The sums paid by the Customer will then be refunded within fourteen days of the cancellation of the contract. In the event of non-conformity of the delivered Product, the Seller undertakes to remedy the situation or refund the Customer as indicated in the “Liability – Warranty” article. The Seller bears the transport risks and must reimburse the Customer in the event of damage occurring during transport. Deliveries are carried out by an independent carrier to the address specified by the Customer. When the Customer chooses their own carrier, delivery is deemed completed when the Products are handed over to the carrier by the Seller. The Customer therefore acknowledges that it is the carrier’s responsibility to perform delivery. The Customer must check the condition of the delivered Products and has a period of seven days from delivery to submit a claim by email to [email protected] with supporting evidence (photos, etc.). After this period, the Products will be deemed compliant and free of visible defects. The Seller will refund or replace defective Products as quickly as possible and at its own expense.
Article 5 – Right of Withdrawal
The right of withdrawal cannot be exercised when the Products have been personalized by the Customer. In such cases, the contract is final. Otherwise, the Customer has a period of 14 days from the conclusion of the contract to exercise the right of withdrawal without having to justify reasons or pay penalties. The right of withdrawal can be exercised by sending an email to [email protected]. In case of withdrawal, only the price of the Products ordered will be refunded. Refunds will be made within 14 days of receipt by the Seller of the withdrawal notification. Certain products may be excluded from return for hygiene reasons. Cosmetic products that have been opened, used, or unsealed (lipsticks, powders, perfumes) cannot be returned or exchanged. Products must be returned intact, in their original packaging, with all accessories (case, golden key, funnel, cloth, box, minaudière).
Article 6 – Liability – Warranty
The Seller guarantees the Customer against any defect of conformity or hidden defect resulting from a design fault in the Products under the conditions defined in Appendix 1. To assert their rights, the Customer must inform the Seller in writing within 15 days of delivery. The Seller will refund or repair defective Products within a maximum of 15 days after confirmation of the defect. The warranty is strictly limited to reimbursement of the price paid by the Customer. The warranty does not cover damages resulting from misuse, negligence, shock, fall, accidental breakage, scratches, normal wear, oxidation, modification or repair by an unauthorized third party, or opened cosmetic products. The Seller cannot be held responsible for delays or failure to perform due to force majeure. The Products comply with French regulations. The Seller cannot be held liable if the legislation of the country where the Products are used is not respected.
Article 7 – Force Majeure
Neither party shall be held liable if performance of the contract is delayed or prevented by a force majeure event, defined as an external event that is unforeseeable and irresistible.
Article 8 – Personal Data
Unless proven otherwise, the data recorded in the Seller’s information system constitutes proof of transactions. In accordance with the French Data Protection Act and the GDPR, the Customer has the right to access, rectify, delete, and transfer their personal data by contacting [email protected]. Personal data collected is necessary for order processing and invoicing. These data may be shared with service providers responsible for order processing and payment but will never be sold.
Article 9 – Intellectual Property
The content of the Website is the property of the Seller and is protected by French and international intellectual property laws. Any reproduction is strictly prohibited.
Article 10 – Disputes
Any dispute arising from these Terms shall be subject to the competent courts under common law conditions. The Customer may use mediation services or alternative dispute resolution mechanisms.
Article 11 – Pre-contractual Information – Acceptance by the Customer
The Customer acknowledges having received, prior to placing the order, the information required by Article L221-5 of the French Consumer Code, including product characteristics, prices, delivery times, seller identity, legal guarantees, and withdrawal rights. Ordering on the Website implies full acceptance of these Terms.
Article 12 – Applicable Law
These Terms and the sales they govern are subject to French law.
Article 13 – Contractual Language
These Terms are written in French. In case of translation, only the French version shall prevail in the event of dispute.
APPENDIX 1
LEGAL GUARANTEE OF CONFORMITY – LEGAL WARRANTY AGAINST HIDDEN DEFECTS
Article L217-4 of the French Consumer Code
The Seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The Seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation where this has been made its responsibility under the contract or has been carried out under its responsibility.
Article L217-5 of the French Consumer Code
To be in conformity with the contract, the goods must:
– Be suitable for the purposes normally expected of goods of the same type and, where applicable:
– Correspond to the description given by the Seller and possess the qualities presented by the Seller to the buyer in the form of a sample or model;
– Present the qualities that a buyer may legitimately expect in view of the public statements made by the Seller, the producer, or their representative, particularly in advertising or labeling;
– Or present the characteristics defined by mutual agreement between the parties or be suitable for any specific use sought by the buyer, brought to the Seller’s attention and accepted by the Seller.
Article L217-12 of the French Consumer Code
Any action resulting from a lack of conformity is subject to a limitation period of two years from the delivery of the goods.
Article L217-16 of the French Consumer Code
When the buyer requests from the Seller, during the course of the commercial warranty granted at the time of purchase or repair of a movable item, a repair covered by the warranty, any period during which the product is immobilized for at least seven days shall be added to the remaining duration of the warranty. This period begins from the buyer’s request for intervention or from the moment the item is made available for repair, if this occurs after the request for intervention.
Article 1641 of the French Civil Code
The Seller is bound by the warranty for hidden defects in the item sold that render it unfit for the use for which it was intended, or that so diminish that use that the buyer would not have purchased it, or would have paid a lower price for it, had they known of the defect.
Article 1648 paragraph 1 of the French Civil Code
Any action resulting from hidden defects must be brought by the buyer within two years from the discovery of the defect.
APPENDIX 2
Withdrawal Form (Article 5 of the General Terms and Conditions of Sale)
This form must be completed and returned only if the Customer wishes to withdraw from the order placed on www.temyris.com, subject to the exclusions or limitations to the right of withdrawal provided for in the applicable General Terms and Conditions of Sale.
For the attention of:
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.
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I hereby notify my withdrawal from the contract relating to the following order:
– Order placed on:
– Order number: …………………………………………………..
– Customer name: …………………………………………………………………
– Customer address: ……………………………………………………………..
Customer’s signature (only if this form is notified on paper):